Multi-Property AI Concierge for Real-Time Guest Ops
A hospitality SaaS startup operating across multiple hotel properties in Greece needed a way to deliver consistent, real-time guest messaging without scaling their support team per property.
We designed and built a multi-tenant AI concierge: a single system capable of handling guest inquiries, routing operational tasks to the right staff, and onboarding new properties through a simple configuration flow — no engineering required per hotel.
Response times dropped below 5 seconds. New hotels onboard in under 15 minutes. The platform runs at 99% uptime and handles the full guest communication lifecycle from check-in to checkout.
Automated pipeline
Guest Message
Any channel
AI Router
Intent classification
Task Assignment
Right staff, right time
Resolution
Logged & tracked
Before vs after
Staff manually read and respond to every message
AI handles 80%+ of messages autonomously
New property takes weeks to onboard
Config flow — 15 minutes per property
No visibility on open guest requests
Real-time dashboard across all properties
Response times varied 5–30 minutes
Consistent sub-5-second response time
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